By accessing and using RentPager, a service provided by NewRosetta Inc ("we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our service.
Bank account integration via secure, compliant data aggregator
3. SMS and Communication Consent
By using RentPager, you explicitly consent to:
Receive automated SMS messages and alerts from RentPager
Allow RentPager to send SMS notifications to your renters on your behalf
Receive service-related communications via email and SMS
Message and data rates may apply. You can opt-out of non-essential communications at any time by contacting support or updating your account settings.
4. Renter Consent
When you add a renter to RentPager, you confirm that:
You have obtained the renter's consent to receive SMS notifications
The renter agrees to receive automated rent reminders and payment notifications
The renter's contact information is accurate and up-to-date
5. Bank Account Integration
RentPager uses a secure, compliant data aggregator to connect to your bank account. By connecting your bank account, you understand and agree that:
We only review transactions to verify if expected rent payments have been received in the specified amounts
We do not access, store, or review any other financial information or transactions
We do not have the ability to move, transfer, or withdraw funds from your account
Your banking credentials are securely handled by our data aggregator and never stored by RentPager
We are committed to protecting your financial privacy. Monitoring rent payments is our sole purpose for bank account integration - that's not our business, and we respect your privacy.
6. User Responsibilities
You agree to:
Provide accurate and complete information
Maintain the security of your account credentials
Comply with all applicable laws and regulations
Use the service only for lawful purposes
Obtain proper consent from renters before adding them to the platform
7. Limitation of Liability
RentPager is provided "as is" without warranties of any kind. NewRosetta Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.
8. Third-Party Service Providers
RentPager relies on trusted third-party service providers to deliver our services. These include, but are not limited to: cloud infrastructure, payment processing, banking integrations, SMS delivery, email services, AI providers, and identity verification services.
8.1 Our Vendor Due Diligence
We take security seriously. Before partnering with any third-party provider, we conduct thorough due diligence including:
Requesting and reviewing SOC 2 Type II compliance reports
Evaluating security certifications (ISO 27001, PCI-DSS where applicable)
Reviewing privacy policies and data handling practices
Assessing incident response and breach notification procedures
Conducting ongoing monitoring and periodic security reviews
8.2 Limitation of Liability for Third-Party Breaches
IMPORTANT DISCLAIMER:
No liability for third-party breaches. While we carefully vet our service providers, NewRosetta Inc is not liable for any data breaches, security incidents, service disruptions, or damages arising from the actions, omissions, or failures of third-party service providers.
Inherited risk. By using RentPager, you acknowledge that your data may be processed by third-party providers and that security incidents at those providers are outside of our direct control.
Notification commitment. In the event we become aware of a security incident at a third-party provider that may affect your data, we will promptly notify you and provide guidance on recommended actions.
8.3 Your Responsibility
You are responsible for maintaining the security of your own account credentials and for promptly notifying us if you suspect any unauthorized access. We recommend enabling all available security features and regularly reviewing your account activity.
$9. Subscription Terms (Landlord Pro)
Landlord Pro Subscription: The following terms apply to our paid subscription service:
8.1 Billing
Subscriptions are billed in advance on a monthly or annual basis
Your subscription automatically renews unless canceled before the renewal date
All payments are processed securely through Stripe
Prices are in USD unless otherwise specified
8.2 Cancellation
You may cancel your subscription at any time through your account settings
Upon cancellation, you retain access to Pro features until the end of your current billing period
After your subscription ends, your account will revert to the free Landlord plan
Your data remains accessible, but some features may become limited
8.3 Refunds
We do not offer refunds for partial subscription periods
If you believe you were charged in error, please contact support within 14 days
Refunds for billing errors will be processed at our discretion
8.4 Price Changes
We may change subscription prices with 30 days advance notice
Price changes will not affect your current billing period
Continued use after a price change constitutes acceptance of the new price
8.5 Service Level (Priority Support)
Pro subscribers receive priority support with a 48-hour target response time
Response times are targets, not guarantees, and exclude weekends and holidays
Support is provided via our in-app ticket system for Pro subscribers
10. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service. Continued use of RentPager after such modifications constitutes acceptance of the updated terms.
11. Australian Consumer Law
For Australian Users:
If you are a consumer in Australia, you may have certain rights under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by these Terms. Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee or other right you may have under the ACL.
Consumer Guarantees
Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to meet consumer guarantees.
Privacy Act 1988
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Please see our Privacy Policy for details on how we collect, use, and protect your personal information, including your rights to access and correct your data.
Governing Law
For Australian users, these Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising from these Terms or your use of RentPager.
12. Artificial Intelligence Services (Abby AI)
RentPager offers an AI-powered assistant called "Abby AI" to help landlords manage their properties. By using Abby AI or any AI-powered features within RentPager, you acknowledge and agree to the following terms:
11.1 Third-Party AI Providers
Abby AI is powered by multiple third-party Large Language Models (LLMs) accessed through Vercel AI Gateway
AI providers may include, but are not limited to: OpenAI (GPT), Anthropic (Claude), Google (Gemini), and other providers
RentPager reserves the right to change AI providers at any time without notice to improve service quality
RentPager does not control or operate the underlying AI models and is not responsible for their outputs
11.2 Data Processing and Training
IMPORTANT DATA NOTICE:
Data sharing with AI providers. When you use Abby AI, your prompts and conversation data may be transmitted to third-party AI providers for processing.
Potential use for training. Third-party AI providers may use anonymized or aggregated conversation data to improve their models and services, subject to their respective privacy policies.
Enhanced context. To provide more accurate and helpful responses, we may include additional context from your RentPager account (property details, tenant information, payment data) in AI requests.
No guarantee of privacy. While we take reasonable measures to protect your data, you should not share highly sensitive personal information (SSNs, bank passwords, etc.) with Abby AI.
11.3 Limitation of Liability for AI Services
DISCLAIMER OF LIABILITY:
AI outputs are not professional advice. Abby AI provides general information and suggestions only. Responses should not be considered legal, financial, tax, or professional advice.
No guarantee of accuracy. AI-generated responses may contain errors, inaccuracies, or outdated information. Always verify important information independently.
No liability for AI outputs. NewRosetta Inc shall not be held liable for any damages, losses, or consequences arising from actions taken based on AI-generated advice or information.
Hallucinations and errors. AI models may generate plausible-sounding but incorrect or fabricated information ("hallucinations"). You are responsible for verifying all AI outputs before acting on them.
Third-party provider actions. We are not liable for any data breaches, service disruptions, or policy changes by our third-party AI providers.
11.4 Usage Limits and Fair Use
AI services are subject to daily usage limits which vary by subscription plan
Free users receive limited AI interactions per day; Landlord Pro subscribers receive higher limits
Usage limits reset daily at midnight UTC
Unused interactions do not roll over to subsequent days
11.5 Abuse Prevention and Automated Traffic
ANTI-ABUSE POLICY:
Automated traffic prohibited. You may not use automated scripts, bots, or programmatic methods to interact with Abby AI without express written permission.
DDoS and abuse detection. RentPager monitors for unusual traffic patterns, rapid-fire requests, and other indicators of automated or abusive usage.
Account restrictions. If RentPager determines, in its sole discretion, that your account exhibits unnatural traffic patterns or potential abuse (even if unintentional), we reserve the right to:
Temporarily or permanently limit your access to AI features
Suspend or terminate your account
Require verification or justification before restoring access
Premium users included. These policies apply equally to all users, regardless of subscription tier. Paying for a premium subscription does not exempt you from anti-abuse policies.
No refunds for abuse violations. If your account is restricted due to abuse detection, you are not entitled to refunds for any paid subscription periods affected.
11.6 Prohibited Uses
Using AI services to generate illegal, harmful, discriminatory, or unethical content
Attempting to extract, reverse-engineer, or abuse the underlying AI models
Using AI outputs to harass, deceive, or harm tenants or other parties
Reselling or commercially redistributing AI-generated content without permission
Circumventing usage limits through multiple accounts or other means
11.7 Changes to AI Services
RentPager reserves the right to modify, suspend, or discontinue AI services at any time without notice. This includes changing AI providers, adjusting usage limits, modifying features, or discontinuing the service entirely. Continued use of AI services after changes constitutes acceptance of those changes.
12. Third-Party Verification Services
RentPager offers optional identity verification services for tenant screening purposes. By using these services, you acknowledge and agree to the following:
12.1 Stripe Identity
Identity verification is performed by Stripe, Inc. ("Stripe"), a third-party payment and verification provider
RentPager does not conduct identity verification directly; we facilitate access to Stripe's verification services
Tenant identity documents and selfie images are processed and temporarily stored by Stripe in accordance with their privacy policy
Verification results (verified, failed, requires input) are shared with RentPager to display status to landlords
12.2 Verification Fees
Identity verification is a paid, one-time service charged per verification request
Landlord Pro subscribers pay a reduced rate for verification services
Payment is required before a verification request can be initiated
Fees are non-refundable once a verification session has been created, regardless of outcome
12.3 Limitation of Liability for Verification Services
IMPORTANT DISCLAIMER:
RentPager is not an identity verification provider. We facilitate access to third-party verification services.
No guarantee of accuracy. We do not warrant or guarantee the accuracy, completeness, or reliability of any verification result provided by Stripe or any other third-party provider.
No liability for verification errors. NewRosetta Inc shall not be held liable for any damages, losses, or consequences arising from incorrect, incomplete, or failed identity verifications performed by third-party providers.
Landlord responsibility. Landlords are solely responsible for their tenant selection decisions. Verification results should be used as one factor among many in evaluating prospective tenants.
Compliance responsibility. Landlords must ensure their use of verification services complies with all applicable fair housing laws, anti-discrimination laws, and tenant screening regulations in their jurisdiction.
12.4 Remediation
If you believe a verification result is incorrect, you may contact RentPager support
We will, to the best of our ability, work with Stripe to investigate and resolve verification issues for paying customers
Resolution of verification disputes is subject to Stripe's policies and procedures
We cannot guarantee any specific outcome or timeline for dispute resolution
12.5 Data Handling
Verified identity document images may be stored in your RentPager document hub for your records
These documents are visible only to you (the landlord) and are not shared with other parties
You may delete verification documents from your document hub at any time
Stripe retains verification data according to their data retention policies
12.6 Future Services
RentPager may offer additional tenant screening services in the future, including credit checks and background checks. These services will be provided through third-party partners and will be subject to similar terms regarding liability and data handling. Additional terms may apply and will be presented before use.
13. Contact Information
For questions about these Terms & Conditions, please contact us at: