1. Information We Collect

RentPager, operated by NewRosetta Inc, collects the following information:

Account Information: Name, email address, phone number, and password
Property Information: Property addresses, rental amounts, and lease details
Renter Information: Renter names, email addresses, and phone numbers
Payment Information: Limited transaction data from connected bank accounts via secure data aggregator
Communication Data: SMS and email communications sent through our platform

2. How We Use Your Information

We use your information to:

Provide and maintain the RentPager service
Send automated rent reminders to your renters
Monitor expected rent payments in your bank account
Send you alerts about payment status
Improve and optimize our service
Communicate with you about your account and service updates

3. Bank Account Data & Secure Data Aggregation

We take your financial privacy seriously. Here's exactly what we do with your bank account data:

What We DO:

Check if expected rent payments have been received
Verify transaction amounts match expected rent amounts
Alert you when payments are received or missing

What We DON'T DO:

Access or review any other transactions or financial data
Store your banking credentials (handled securely by our data aggregator)
Move, transfer, or withdraw funds from your account
Share your financial data with third parties
Use your data for any purpose other than rent payment verification

That's not our business. We only care about helping you track rent payments - nothing more.

4. SMS Communications

By using RentPager, you consent to receive SMS messages including:

Automated rent reminders sent to your renters
Payment alerts and notifications sent to you
Service-related updates and account notifications

Message and data rates may apply. You can opt-out of non-essential messages at any time.

5. Data Sharing

We do not sell your personal information. We may share your data with:

Secure Data Aggregator: For secure bank account integration and transaction verification
SMS Providers: To deliver text message notifications
Service Providers: Who help us operate and improve RentPager
Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure data storage, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

For UK and EU Users (GDPR/UK GDPR):

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the following rights:

Right to Access: Request access to your personal data and receive a copy
Right to Rectification: Correct inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your personal data for certain purposes
Right to Restrict Processing: Request limitation of processing in certain circumstances
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: To provide our services as agreed in our Terms of Service
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. After account deletion, some data may be retained for up to 7 years for legal compliance purposes (e.g., financial records, dispute resolution).

International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EU, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and UK authorities.

Exercise Your Rights

To exercise any of these rights, you can:

Visit your Data Privacy Settings to export or delete your data
Contact us at privacy@rentpager.com

We will respond to your request within 30 days as required by GDPR.

For All Users: You also have the right to opt-out of communications, disconnect your bank account, and manage your cookie preferences at any time.

8. Australian Users

Australian Privacy Principles (APPs) Compliance:

If you are located in Australia, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This section outlines your additional rights and our obligations under Australian law.

Information We Collect

We collect personal information directly from you when you:

Create an account (name, email, phone number)
Add property details (addresses, rental amounts)
Add renter information (names, contact details)
Connect your bank account for payment verification
Communicate with us or use our SMS services

Cross-Border Data Disclosure

Your personal information may be transferred to and stored in the United States, where our servers and service providers are located. By using RentPager, you consent to this transfer. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

Your Rights Under Australian Law

Access: Request access to your personal information held by us
Correction: Request correction of inaccurate, incomplete, or outdated information
Anonymity: Where practicable, you may deal with us anonymously or using a pseudonym
Direct Marketing Opt-Out: Opt out of direct marketing communications at any time

Complaints to the OAIC

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first at privacy@rentpager.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience and analyze site usage.

Necessary Cookies (Always Active)

Essential for website functionality, security, and authentication. These cannot be disabled.

Analytics Cookies (Optional)

Help us understand how visitors use our website to improve our service. Includes Google Analytics.

Marketing Cookies (Optional)

Used for advertising and measuring campaign effectiveness. Includes TikTok Pixel.

You can manage your cookie preferences at any time through your Data Privacy Settings.

10. Contact Us & Data Protection Officer

For questions about this Privacy Policy, your data, or to exercise your GDPR rights, contact us at:

NewRosetta Inc (Data Controller)
Email: privacy@rentpager.com
Data Protection Inquiries: dpo@rentpager.com
Website: rentpager.com

UK/EU Users - Right to Complain:
If you are not satisfied with our response, you have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

Australian Users - Right to Complain:
You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992