RentPager, operated by NewRosetta Inc, collects the following information:
Account Information: Name, email address, phone number, and password
Property Information: Property addresses, rental amounts, and lease details
Renter Information: Renter names, email addresses, and phone numbers
Payment Information: Limited transaction data from connected bank accounts via secure data aggregator
Communication Data: SMS and email communications sent through our platform
2. How We Use Your Information
We use your information to:
Provide and maintain the RentPager service
Send automated rent reminders to your renters
Monitor expected rent payments in your bank account
Send you alerts about payment status
Improve and optimize our service
Communicate with you about your account and service updates
3. Bank Account Data & Secure Data Aggregation
We take your financial privacy seriously. Here's exactly what we do with your bank account data:
What We DO:
Check if expected rent payments have been received
Verify transaction amounts match expected rent amounts
Alert you when payments are received or missing
What We DON'T DO:
Access or review any other transactions or financial data
Store your banking credentials (handled securely by our data aggregator)
Move, transfer, or withdraw funds from your account
Share your financial data with third parties
Use your data for any purpose other than rent payment verification
That's not our business. We only care about helping you track rent payments - nothing more.
4. SMS Communications
By using RentPager, you consent to receive SMS messages including:
Automated rent reminders sent to your renters
Payment alerts and notifications sent to you
Service-related updates and account notifications
Message and data rates may apply. You can opt-out of non-essential messages at any time.
5. Data Sharing
We do not sell your personal information. We may share your data with:
Secure Data Aggregator: For secure bank account integration and transaction verification
SMS Providers: To deliver text message notifications
Service Providers: Who help us operate and improve RentPager
Legal Requirements: When required by law or to protect our rights
6. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure data storage, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
For UK and EU Users (GDPR/UK GDPR):
Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the following rights:
Right to Access: Request access to your personal data and receive a copy
Right to Rectification: Correct inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your personal data for certain purposes
Right to Restrict Processing: Request limitation of processing in certain circumstances
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority
Legal Basis for Processing
We process your personal data under the following legal bases:
Contract: To provide our services as agreed in our Terms of Service
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws and regulations
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. After account deletion, some data may be retained for up to 7 years for legal compliance purposes (e.g., financial records, dispute resolution).
International Data Transfers
Your data may be transferred to and processed in countries outside the UK/EU, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and UK authorities.
We will respond to your request within 30 days as required by GDPR.
For All Users: You also have the right to opt-out of communications, disconnect your bank account, and manage your cookie preferences at any time.
8. Australian Users
Australian Privacy Principles (APPs) Compliance:
If you are located in Australia, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This section outlines your additional rights and our obligations under Australian law.
Information We Collect
We collect personal information directly from you when you:
Create an account (name, email, phone number)
Add property details (addresses, rental amounts)
Add renter information (names, contact details)
Connect your bank account for payment verification
Communicate with us or use our SMS services
Cross-Border Data Disclosure
Your personal information may be transferred to and stored in the United States, where our servers and service providers are located. By using RentPager, you consent to this transfer. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.
Your Rights Under Australian Law
Access: Request access to your personal information held by us
Correction: Request correction of inaccurate, incomplete, or outdated information
Anonymity: Where practicable, you may deal with us anonymously or using a pseudonym
Direct Marketing Opt-Out: Opt out of direct marketing communications at any time
Complaints to the OAIC
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first at privacy@rentpager.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website:www.oaic.gov.au Phone: 1300 363 992 Email: enquiries@oaic.gov.au
9. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience and analyze site usage.
Necessary Cookies (Always Active)
Essential for website functionality, security, and authentication. These cannot be disabled.
Analytics Cookies (Optional)
Help us understand how visitors use our website to improve our service. Includes Google Analytics.
Marketing Cookies (Optional)
Used for advertising and measuring campaign effectiveness. Includes TikTok Pixel.
You can manage your cookie preferences at any time through your Data Privacy Settings.
10. Third-Party Service Provider Security
RentPager partners with trusted third-party service providers to deliver our services securely and reliably. This section describes how we vet these providers and our data sharing practices.
Our Security Due Diligence
Before partnering with any third-party provider that handles your data, we:
Request and review SOC 2 Type II compliance reports
Evaluate security certifications such as ISO 27001 and PCI-DSS
Review their privacy policies, data retention practices, and breach notification procedures
Conduct periodic security assessments and ongoing monitoring
Ensure appropriate data processing agreements are in place
Third-Party Categories
Cloud Infrastructure: Secure hosting and data storage
Banking Integration: Read-only bank data aggregation
Communications: SMS and email delivery services
AI Services: Language model providers for Abby AI
Identity Verification: ID verification services
Important Disclaimer
While we carefully vet our service providers and require industry-standard security practices, we cannot guarantee that third-party providers will never experience security incidents. In the event of a breach at a third-party provider that affects your data, we will notify you promptly and provide guidance on recommended actions. For more details on liability, please see our Terms of Service.
11. AI Services Data Processing (Abby AI)
When you use Abby AI, our AI-powered property management assistant, your data is processed as follows:
What Data is Collected
Your text prompts and questions to Abby AI
AI-generated responses
Conversation history within each chat session
Contextual data from your account (property names, tenant details, payment status) to personalize responses
Third-party AI providers: Your prompts are transmitted to AI model providers (e.g., Anthropic, OpenAI, Google) through Vercel AI Gateway for processing
Provider data practices: Each AI provider has their own data retention and usage policies. While many providers have enterprise agreements that limit data training, we cannot guarantee how your data may be used by underlying model providers
Service improvement: Anonymized and aggregated usage data may be used to improve RentPager services
No sale of data: We do not sell your AI conversation data to third parties
AI Data Retention
Conversation history is stored for up to 90 days to provide context for follow-up questions
Usage analytics (request counts, not content) are retained for billing and abuse prevention purposes
Third-party AI providers may retain data according to their own policies (typically 30-90 days)
You may delete your conversation history at any time through your Abby AI settings
Your Choices
Opt-out: You may choose not to use Abby AI features. This does not affect your ability to use other RentPager features
Minimize data: Avoid including sensitive personal information (SSNs, passwords, etc.) in your AI conversations
Delete history: You can delete your AI conversation history at any time
Data export: Request an export of your AI conversation data via privacy@rentpager.com
12. Contact Us & Data Protection Officer
For questions about this Privacy Policy, your data, or to exercise your GDPR rights, contact us at:
UK/EU Users - Right to Complain: If you are not satisfied with our response, you have the right to lodge a complaint with: Information Commissioner's Office (ICO) Website: ico.org.uk Phone: 0303 123 1113
Australian Users - Right to Complain: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website:www.oaic.gov.au Phone: 1300 363 992